Return & Refund Policy

At Alaia Amour, each collection is released in thoughtfully limited quantities. Many of our pieces are produced in small runs and, once sold out, may not be restocked.

Because of the limited and exclusive nature of our collections, all purchases are final sale. We do not accept returns, exchanges, or refunds for reasons including change of mind, sizing, fit, preference, or an incorrect item or size selected by the customer.

We kindly encourage you to carefully review all product descriptions, sizing information, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

While all sales are final, we absolutely want to make things right when an issue is caused by us.

If your order arrives damaged, defective, you receive the incorrect item, or there is another error with your order that occurred on our end, please contact our Customer Support team at info@alaiaamour.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item, packaging, and any damage or defect

All claims are reviewed individually by our Customer Support team.

If we determine that an issue occurred on our end, we will work with you toward an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, another suitable resolution, or a partial or full refund.

Because our collections are limited and pieces may sell out, a replacement cannot be guaranteed.

Please do not send any merchandise back to us unless you have first received return instructions from our Customer Support team. Unauthorized returns will not be accepted.

All order-related claims must be submitted directly through info@alaiaamour.com. Messages sent through social media, comments, or other platforms are not considered official customer support requests.

Packages Marked as Delivered

Once a shipping carrier such as USPS marks an order as Delivered to the shipping address provided at checkout, the package is considered delivered according to the carrier's tracking information.

If your tracking information shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location, mailbox, porch, or other secure areas

• Check with other members of your household or neighbors

• Contact your local USPS office or shipping carrier

• Submit a missing mail or delivery inquiry directly with the carrier when appropriate

Alaia Amour has access to substantially the same carrier tracking information that is provided to the customer and cannot independently determine the location of a package after the carrier confirms delivery.

Packages confirmed as delivered by the carrier are not automatically eligible for a refund or replacement. Alaia Amour is not responsible for theft, misplacement, or loss that occurs after confirmed delivery, except where otherwise required by applicable law.

We will gladly provide any available order or tracking information that may assist you when communicating with the shipping carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

Alaia Amour cannot guarantee that an address can be changed after an order has been placed or processed.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or insufficient address and the package is returned to Alaia Amour, the customer will be responsible for the cost of shipping the package again.

Once the returned package has been received by us, we may contact you with instructions for paying the new shipping cost.

If the customer chooses not to pay the additional shipping cost and no error was made by Alaia Amour, the original purchase will remain final sale and non-refundable.

If an address or shipping error was caused by Alaia Amour, please contact us at info@alaiaamour.com, and we will work with you to resolve the issue.

Lost or Delayed Packages

Shipping carrier delays are outside of Alaia Amour's direct control.

If your package has not been marked as delivered and appears to be significantly delayed or lost in transit, please contact us at info@alaiaamour.com so that we can review the tracking information and determine the appropriate next steps.

Shipping estimates provided at checkout are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Order Changes & Cancellations

Because Alaia Amour collections are limited and orders may begin processing shortly after they are placed, orders cannot be guaranteed to be changed or canceled once submitted.

Please carefully review your order, including the item, size, quantity, and shipping address, before completing checkout.

Our final-sale policy remains applicable if an order has already entered processing or has been shipped.

Approved Refunds

In the limited circumstances where Alaia Amour approves a refund due to an issue on our end, the refund will generally be issued to the original payment method.

Once a refund has been processed by Alaia Amour, please allow your bank or credit card provider additional time to process and post the refund to your account.

Questions

If you have any questions regarding your order or this policy, please contact our Customer Support team exclusively by email at:

info@alaiaamour.com

We are always happy to review genuine order issues and help when something has gone wrong on our end.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.