Terms of service

Terms of Service

Last Updated: Auglaia Amour.

The terms “we,” “us,” and “our” refer to Alaia Amour. Alaia Amour operates this website and online store, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together ibe your rights and responsibilities when accessing our website, placing an order, purchasing our products, or otherwise using our Services.

Please read these Terms carefully. They contain important information regarding purchases, limited product availability, final-sale items, intellectual property, warranty disclaimers, and limitations of liability.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms and our Privacy Policy [LINK TO PRIVACY POLICY].

If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ELIGIBILITY

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the permission of a parent or legal guardian to use the Services.

When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, telephone number, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.

You may not transfer, sell, assign, or license your account to another person without our permission.

SECTION 2 - OUR PRODUCTS

Alaia Amour offers thoughtfully designed children's clothing and related products, including pieces released in limited quantities.

We make reasonable efforts to accurately display and describe our products, including their colors, materials, details, measurements, and appearance.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, and other factors outside of our control.

Minor variations in materials, lace, embroidery, bows, trims, stitching, positioning, texture, or other decorative details may occur as part of the production process. Minor variations that do not materially affect the overall product are not necessarily considered defects.

Nothing in this section limits any rights you may have regarding products that are materially defective, damaged, or different from what was ordered.

Product descriptions, photographs, measurements, prices, and other product information may be updated or corrected at any time without prior notice.

We reserve the right to discontinue any product or collection at any time.

SECTION 3 - LIMITED COLLECTIONS AND AVAILABILITY

Alaia Amour collections are intentionally released in limited quantities.

Once a particular style, size, color, collection, or product sells out, it may not be restocked or released again.

Placing an item in your shopping cart does not reserve or guarantee that item. Products remain available for purchase by other customers until checkout has been successfully completed and the order has been accepted by Alaia Amour.

Although we make reasonable efforts to maintain accurate inventory, inventory discrepancies, simultaneous purchases, technical issues, or other circumstances may occasionally cause an item to become unavailable after an order has been submitted.

If we are unable to fulfill an item you purchased, we may cancel the affected item or order and issue any refund required for the unfulfilled merchandise.

We reserve the right to limit quantities purchased per customer, household, account, payment method, shipping address, or order.

SECTION 4 - SIZING AND CUSTOMER RESPONSIBILITY

Because our products are offered in limited quantities and purchases are generally final sale, customers are strongly encouraged to carefully review all available size charts, measurements, product descriptions, and product photographs before purchasing.

Size recommendations and size charts are provided as general guidance. Fit may vary depending on the child, body proportions, garment style, and personal preference.

The customer is responsible for selecting the appropriate product and size before completing an order.

Purchasing an incorrect size, selecting the wrong item, change of mind, personal preference, or dissatisfaction with fit generally does not qualify for a return, exchange, or refund.

Please review our Return & Refund Policy [LINK TO RETURN & REFUND POLICY] for complete details.

SECTION 5 - ORDERS

Submitting an order constitutes an offer to purchase products from Alaia Amour.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including because of:

  • Product unavailability

  • Inventory discrepancies

  • Pricing or listing errors

  • Suspected fraud or unauthorized transactions

  • Payment issues

  • Unusually large quantities

  • Suspected unauthorized commercial resale

  • Violation of these Terms

Your order is not considered accepted until payment has been successfully processed and the order has been accepted by Alaia Amour.

If we cancel an order after payment has been collected, we will issue any refund required for the canceled merchandise.

Please review your order carefully before submitting it.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

All purchases are subject to our Return & Refund Policy [LINK TO RETURN & REFUND POLICY].

SECTION 6 - FINAL SALE

Due to the limited and exclusive nature of Alaia Amour collections, all purchases are final sale unless otherwise stated or required by applicable law.

We generally do not accept returns, refunds, or exchanges because of:

  • Change of mind

  • Incorrect size selected

  • Incorrect product selected

  • Fit

  • Personal preference

  • Duplicate orders placed by the customer

  • Failure to review product information before purchasing

Exceptions may apply when an item arrives damaged or defective, an incorrect product was sent, or another verified error occurred on our end.

All such requests must be handled through our Customer Support team in accordance with our Return & Refund Policy.

Contact:

info@alaiaamour.com

Our complete Return & Refund Policy is incorporated into these Terms by reference and can be viewed here: [LINK TO RETURN & REFUND POLICY].

SECTION 7 - PRICES, PROMOTIONS, AND BILLING

Prices, discounts, promotions, product availability, and offers are subject to change without notice.

The price charged for an item will generally be the price displayed at the time the order is placed and reflected in the applicable order confirmation.

Unless expressly stated otherwise, listed prices do not include applicable taxes, shipping charges, customs duties, import fees, or other charges that may apply.

Promotional codes and discounts:

  • May have expiration dates

  • May be limited to certain products or customers

  • May not be combined unless expressly permitted

  • Have no cash value

  • Generally cannot be applied retroactively to previously completed purchases

We reserve the right to modify, suspend, or discontinue promotions as permitted by applicable law.

You agree to provide current, complete, and accurate billing and payment information.

By providing a payment method, you represent that you are authorized to use that payment method and authorize us and our payment providers to charge the applicable purchase amount, taxes, shipping charges, and other disclosed fees.

SECTION 8 - SHIPPING AND DELIVERY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP or postal code

  • Country

before completing checkout.

We cannot guarantee that shipping information can be modified after an order has begun processing.

Delivery dates and transit times displayed on our website or provided by shipping carriers are estimates unless expressly stated otherwise.

Carrier delays, weather conditions, customs processing, transportation disruptions, and other circumstances outside of Alaia Amour's reasonable control may affect delivery.

If an order cannot be shipped within a promised shipping period, we will handle the order in accordance with applicable law.

Packages marked as delivered by a shipping carrier and packages affected by incorrect customer-provided addresses are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy [LINK] for additional information regarding:

  • Packages marked as delivered

  • Missing packages

  • Carrier delays

  • Incorrect shipping addresses

  • Returned-to-sender packages

  • Reshipping charges

SECTION 9 - UNAUTHORIZED RESALE

Alaia Amour products are primarily offered for personal and household use.

We reserve the right to limit or cancel orders that we reasonably believe are being placed primarily for unauthorized commercial resale, redistribution, or other commercial purposes inconsistent with our intended sales channels.

This may include multiple orders, unusually large quantities, repeated purchases designed to circumvent quantity limits, or other activity that reasonably indicates commercial purchasing.

Nothing in this section is intended to restrict any rights that cannot legally be restricted under applicable law.

SECTION 10 - INTELLECTUAL PROPERTY

The Alaia Amour website and its content, including without limitation:

  • The Alaia Amour name and branding

  • Logos

  • Product photography

  • Lifestyle photography

  • Videos

  • Graphics

  • Illustrations

  • Written copy

  • Product descriptions

  • Website designs

  • Packaging designs

  • Collection names

  • Artwork

  • Marketing materials

  • Social media content

  • Designs and creative materials

are owned by, licensed to, or otherwise lawfully used by Alaia Amour and may be protected by copyright, trademark, trade dress, and other intellectual property laws.

The Services are provided for your personal, non-commercial use.

Unless we provide prior written permission, you may not copy, reproduce, republish, distribute, sell, license, modify, create derivative works from, commercially exploit, or otherwise use our protected content.

You may not use Alaia Amour product photographs, videos, branding, or other content to advertise or sell products without our prior written permission.

Nothing contained within the Services grants you any ownership or license to Alaia Amour's intellectual property except for the limited right to access the Services for personal use.

All rights not expressly granted are reserved.

SECTION 11 - OPTIONAL TOOLS

We may provide access to tools, applications, payment methods, or other functionality provided by third parties.

We do not necessarily monitor or control these third-party tools.

Access to such tools may be provided “as is” and “as available,” subject to applicable law.

Your use of third-party tools may also be governed by the terms and policies of the applicable third-party provider.

We may introduce additional features, services, resources, or tools in the future. Such additions will also form part of the Services and may be subject to these Terms.

SECTION 12 - THIRD-PARTY LINKS

Our Services may contain links, integrations, embedded functionality, or content provided by third parties.

Alaia Amour is not responsible for the content, accuracy, availability, security, privacy practices, products, or services of independent third-party websites.

If you leave our Services and access another website, you do so subject to that third party's terms and policies.

Please review the applicable third party's policies before completing transactions or providing personal information.

Questions or complaints regarding third-party products or services should generally be directed to the applicable third party.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

Alaia Amour is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with Alaia Amour.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Alaia Amour, including any injury, damage, or loss resulting from purchased products and services.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Alaia Amour.

SECTION 14 - PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy, which can be viewed here:

[LINK TO PRIVACY POLICY]

Because our Services are hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services.

Information provided through our Services may also be transmitted to Shopify, payment processors, shipping providers, technology providers, and other service providers necessary to operate our business and fulfill orders.

Please review our Privacy Policy for more information about how personal information is collected, processed, stored, and shared.

SECTION 15 - FEEDBACK, REVIEWS, AND USER CONTENT

If you voluntarily submit reviews, photographs, videos, comments, testimonials, ideas, suggestions, or other content to Alaia Amour (“Feedback”), you represent that you have the right to provide that content.

To the extent permitted by law, you grant Alaia Amour a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, publish, display, distribute, adapt, and promote Feedback that you intentionally submit to us or make available for such purposes.

For example, we may use a product review submitted to our website for marketing or promotional purposes.

You agree that your Feedback will not:

  • Violate another person's intellectual property rights

  • Violate privacy or publicity rights

  • Contain unlawful, defamatory, abusive, obscene, or malicious material

  • Contain malware or harmful software

  • Misrepresent your identity or experience

Where disclosure of compensation or incentives is legally required in connection with a review or endorsement, you are responsible for making the appropriate disclosure.

We reserve the right, but are not obligated, to moderate or remove content as permitted by applicable law.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions

  • Product measurements

  • Pricing

  • Promotions

  • Availability

  • Inventory

  • Shipping charges

  • Transit estimates

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary and permitted by applicable law.

If an order must be canceled because of an error on our end, we will provide any refund required for the canceled merchandise.

SECTION 17 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to:

  • Violate any applicable law or regulation

  • Commit fraud or other unlawful activity

  • Infringe our intellectual property or the rights of another person

  • Harass, threaten, abuse, impersonate, or harm another person

  • Submit false or misleading information

  • Introduce viruses, malware, malicious code, or other harmful technologies

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the security or operation of the Services

  • Collect personal information about other users without authorization

  • Spam, phish, scrape, crawl, or otherwise misuse the Services

  • Copy or commercially exploit Alaia Amour content without authorization

  • Circumvent purchasing limits or security systems

  • Use automated tools to access or extract content where such access has been restricted

We may suspend or terminate access to our Services where we reasonably determine that these Terms have been violated.

SECTION 18 - AUTOMATED SYSTEMS AND AGENTS

We may restrict automated systems, bots, artificial intelligence agents, scraping technologies, data-extraction tools, or similar systems from accessing or interacting with our Services.

Automated systems must comply with any technical restrictions, access rules, robot exclusion instructions, or other measures implemented by Alaia Amour or our service providers.

You may not use automated systems to circumvent security protections, purchasing limits, CAPTCHAs, access restrictions, or other measures intended to protect our Services.

SECTION 19 - TERMINATION

We may suspend or terminate your access to all or part of the Services where permitted by law, including if we reasonably believe that you have violated these Terms.

Any obligations incurred before termination will continue to apply.

Provisions that by their nature should survive termination—including provisions relating to intellectual property, liability, indemnification, and governing law—will continue to apply.

SECTION 20 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available.

Except for warranties or consumer rights that cannot legally be excluded, Alaia Amour disclaims warranties that may otherwise be implied by law, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 21 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALAIA AMOUR AND ITS OWNERS, AFFILIATES, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS MAY INCLUDE LOSS OF PROFITS, REVENUE, DATA, SAVINGS, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES.

OUR LIABILITY WILL BE LIMITED ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, the applicable limitations will apply only to the extent legally permitted.

SECTION 22 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Alaia Amour, Shopify, and their respective affiliates, owners, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  1. Your material breach of these Terms;

  2. Your violation of applicable law;

  3. Your violation of another person's rights; or

  4. Your misuse of the Services.

Your obligations under this section apply only to the extent permitted by applicable law.

SECTION 23 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 24 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our policies and any other terms expressly incorporated by reference, constitute the agreement between you and Alaia Amour regarding your use of the Services.

SECTION 25 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a merger, acquisition, sale, restructuring, transfer of business assets, or as otherwise permitted by applicable law.

SECTION 26 - GOVERNING LAW

These Terms and any agreements relating to the Services will be governed by the applicable laws of the State of Texas and the United States, without regard to conflict-of-law principles, except where the laws of another jurisdiction are required to apply.

Any dispute will be handled in an appropriate court with jurisdiction over the matter, subject to any rights or protections that cannot legally be waived.

SECTION 27 - HEADINGS

Section headings are included for convenience and organization only and do not affect the interpretation of these Terms.

SECTION 28 - CHANGES TO THESE TERMS

You may review the most current version of these Terms at any time on this page.

We reserve the right to modify or replace portions of these Terms by posting an updated version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 29 - CONTACT INFORMATION

Questions regarding these Terms of Service or your order should be directed to:

Alaia Amour
Email: info@alaiaamour.com
Business Address: 915 Whitaker Ave. Pasadena TX 77506
Legal Business Name: Alaia Amour LLC

For order-related concerns, please contact our Customer Support team directly at info@alaiaamour.com.